Our phone lines are open Monday to Friday, 8:00am–6:30pm. You can book telephone or face-to-face consultations with our clinicians during these times.

We use a cloud-based telephone system, which means incoming calls are placed in a queue. If the queue is full, you will hear a message advising you that all lines are busy. 

For non-urgent medical or administrative queries, we recommend using our 'Contact Us Online' service, which is often quicker and more convenient. This can be found on our website or on your NHS APP.

When the practice is closed, please call NHS 111 for advice and guidance.

Telephone: 01702463333

Email: f81081.queenswaysurgery@nhs.net

Online Form: Click Here

Our Primary Care Network (PCN) Enhanced Access Service offers pre-bookable only appointments during extended hours to provide greater flexibility for patients who may find it difficult to attend during normal surgery hours.

These appointments are held at Queensway Surgery and are available at the following times:

🕕 Monday to Friday: 6:00 PM – 8:00 PM
🕘 Saturday: 9:00 AM – 5:00 PM

Please note: These appointments are pre-bookable only and are not available for walk-ins.

To book an appointment, please contact your registered GP practice, who will be able to arrange a suitable slot for you.

Enhanced Access is designed to ensure patients across our PCN have better access to GP, nurse, and other healthcare professional appointments at convenient times.

If you have any questions, please speak to your GP practice for more information.

Practice Closures – Training & Bank Holidays

Our practice will be closed on certain afternoons throughout the year for “Time to Learn” training. This is a protected time when NHS staff across Southend and Essex come together to complete training and development to improve their skills, knowledge, and the care we provide to patients.

On these days, the surgery will close from 1.00pm:

• Thursday 13th March 2025
• Tuesday 1st April 2025
• Tuesday 13th May 2025
• Tuesday 3rd June 2025
• Tuesday 1st July 2025
• Tuesday 2nd September 2025
• Tuesday 7th October 2025
• Tuesday 4th November 2025
• Tuesday 2nd December 2025

We will also be closed on all UK Bank Holidays.

During these closures, if you need medical advice or treatment, please use one of the following options:

• NHS 111 online: 111.nhs.uk or call 111
• Pharmacy: for advice on minor illnesses and repeat medications
• 999: in an emergency or if someone’s life is at risk

Normal opening hours will resume the following working day.

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.