If you are seriously unwell, call 111 or 999

The quickest and easiest way to contact the practice is by using our AccuRx Contact Us Online form.

You can use this secure form for non-urgent requests such as:

• Requesting an appointment (Telephone or Face to Face)
• Ordering prescriptions
• Asking about test results
• Sending admin or clinical queries

👉Use the AccuRx Contact Us Online form 

This online method is often much quicker and less frustrating than calling, especially when our phone lines are busy.

⚠️ Please note: this service must not be used for emergencies. If your problem is urgent or life-threatening, please call 999 immediately.

We also recommend that all patients sign up to the NHS App. With the NHS App, you can:

• Book and cancel appointments online
• Order repeat prescriptions
• View test results
• Access your medical record and repeat medications

👉 Download the NHS App here

For now, if you prefer, you can still call reception to book an appointment or get advice.

You can book a telephone appointment with a GP if you think the matter can be dealt with without the need to examine you.

This is a much quicker process and your GP will be able to prescribe anything you may need or will be able to book you in if they feel you need to be seen.  Please complete the online form to request a telephone appointment.

If you are housebound or bedbound, we may need to come to you. If you do need to request a home visit, you should call reception between 08:00 - 10:00.  Select option 2

You can also be visited at home by a community nurse if you are referred by your GP. 

Visiting patient's in the home does take the GP away from other patients at the surgery, so it is only applicable to patients who physically are unable to attend the surgery.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist at the time of booking your appointment and she will arrange this for you.

EVENING & WEEKEND GP & NURSE APPOINTMENTS

Our surgery provides additional GP & Nurse appointments on weekday evenings - 18:30 to 20:00 and weekends - 09.00 - 15.00

Please contact the surgery reception to book an appointment or call 01702 742102 after 18.30 weekdays and over the weekend.

Appointments will be offered from:

Queensway Surgery, 75 Queensway, Southend-on-Sea SS1 2AB

To book an appointment please contact your surgery or call 01702 742102 after 18.30 or over the weekend.

Practice Closures – Training & Bank Holidays

Our practice will be closed on certain afternoons throughout the year for “Time to Learn” training. This is a protected time when NHS staff across Southend and Essex come together to complete training and development to improve their skills, knowledge, and the care we provide to patients.

On these days, the surgery will close from 1.00pm:

• Thursday 13th March 2025
• Tuesday 1st April 2025
• Tuesday 13th May 2025
• Tuesday 3rd June 2025
• Tuesday 1st July 2025
• Tuesday 2nd September 2025
• Tuesday 7th October 2025
• Tuesday 4th November 2025
• Tuesday 2nd December 2025

We will also be closed on all UK Bank Holidays.

During these closures, if you need medical advice or treatment, please use one of the following options:

• NHS 111 online: 111.nhs.uk or call 111
• Pharmacy: for advice on minor illnesses and repeat medications
• 999: in an emergency or if someone’s life is at risk

Normal opening hours will resume the following working day.