Contact us ONLINE
This is an e-consultation service and will be read by a member of the team within 5 working days and a response sent back to you ASAP thereafter. If you actually want to speak or see a clinician then instead of this service, please speak to reception on 01702 463333
If you are seriously unwell, call 111 or 999
DOWNLOAD the NHS APP
NHS App is a simple and secure way to access a range of NHS services on your smartphone, tablet or computer. You can use the NHS app to:
Get your NHS COVID Pass – view and share your COVID Pass for places in England that have chosen to use this service and travel abroad
Order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to
Book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments
Get health advice – search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you
View your medical record – securely access your GP medical record, to see information like your allergies and your current and past medicines
Register your organ donation decision – choose to donate some or all of your organs and check your registered decision
Find out how the NHS uses your data – choose if data from your health records is shared for research and planning
View your NHS number – find out what your NHS number is
Local NHS prepares for impact of forthcoming industrial action
You will be aware that junior doctors will be taking five days of strike action in February. There will be a full walk out from 7am on Saturday 24 February 2024 until 11:59pm on Wednesday 28 February 2024.
The local NHS will be under significantly more pressure than usual during this time and is therefore encouraging people to be prepared for their medical needs in advance and to know what to do should they, or a family member, become unwell.
The information below explains about the likely impact of strikes in mid and south Essex and information about how you can help us to get important messages out in our communities.
A dedicated webpage is also available with further information and guidance.
Download the latest NHS App update.
The NHS App has been redesigned to make it simpler and easier to access NHS services.
Some items have moved within the App, but all the health services you need are still available. Your settings will remain the same before and after the update too.
The new, user-friendly version of the NHS App will start to be available from December 11th, making it easier to:
- order repeat prescriptions
- book appointments
- access 111 Online
- view your GP record
- and much more…
Need some help using the NHS App? Use the in-app Help feature or visit nhs.uk/nhs-app for guidance.
Please be aware that you can view your test results online via the NHS App or SystmOne online. If you don’t have access to SystmOne online or the NHS App, you should contact the surgery. The surgery will not routinely contact you with your results. Click here for more information
Who can have the flu vaccine?
The flu vaccine is given free on the NHS to adults who:
are 65 and over (including those who will be 65 by 31 March 2024)
have certain health conditions
are in long-stay residential care
receive a carer's allowance, or are the main carer for an older or disabled person who may be at risk if you get sick
live with someone who is more likely to get a severe infection due to a weakened immune system, such as someone living with HIV, someone who has had a transplant, or is having certain treatments for cancer, lupus or rheumatoid arthritis
Southend Victoria PCN and Queensway Surgery
Primary care networks (PCNs) are groups of GP practices working closely together with other healthcare staff and organisations to provide more joined up care to local communities.
Queensway Surgery is part of the Southend Victoria PCN and we are a collaboration of nine GP practices serving approximately 60,000 patients from the Southend Central and Westcliff-on-Sea areas.
Visit our PCN website to find out more! Southend Victoria PCN
Vision & Values
To provide the best possible outcomes for our patients in a safe, welcoming, and all-inclusive environment with clinicians and staff that are approachable, respectful, and patient-centred.
Caring Fair Innovative Diverse Accountability Empower
Strategy & Values
We are accountable – we are open and transparent to the people who use our service, and we ensure we take responsibility for our actions.
We are fair - We are consistent in the way we deal with people, both patients and staff, we act courteously, show consideration, compassion and understanding valuing each person as an individual.
We are innovative – We constantly review the service we provide and improve it when and where possible. We use all available resources, including technology to improve the services we provide to patients.
We are caring – patients and their best interests are at the heart of all we do.
We empower – to continually educate & promote healthy lifestyles and behaviours whilst engaging patients in supporting their own care and participating in shared decision making.
We are diverse – We are a cosmopolitan surgery with a diverse workforce which provides us with a wealth of knowledge, variety of perspectives and a better understanding of our community.
IMPORTANT NOTICE - QUEENSWAY CARPARK
It with much regret The Queensway Surgery Car Park will permanently close to patients from 6th November 2023 on Health & Safety grounds. We have in the past two years seen the car park being overused by commuters, people who live locally, people who just want to go shopping and employees of other nearby businesses. There has been no way to manoeuvre once a car has entered and found no space to park and other cars double parking. This results in cars being hit by other cars. We opened the Coleman St entrance open to alleviate the situation, but that made matters worse with people using the car park as a cut through and driving through at speed with near misses involving both staff and patients along with several altercations leading to verbal/physical abuse.
Clinicians arriving for work or returning from home visits almost always have nowhere to park. Two of the staff have had their cars stolen in the past few months.
In making this decision we did take into account how this might effect our less mobile or disabled patients. The nearest point of the Short Street car park is actually marginally closer to the Queensway Surgery front door than the nearest point of the Queensway Surgery car park and there is a Pelican Crossing for safety. The Short Street car park is usually fairly empty but even if that is full there is plenty of other public parking in the vicinity for the able bodied patients.
We are sorry for any inconvenience this may cause but doing nothing was no longer an option.
Welcome to Queensway Surgery
With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need.
As well as specific practice details such as opening hours, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Veteran Friendly Practice
We are proud to have become an Armed Forced Veteran Friendly practice.
If you served in the Armed Forces, if even for one day, there is a whole host of additional
NHS services available to you, so please do let us know so that we may send you the information.
Please click on the link to access additional information.
Skin cancer & War Pensions
If you have been diagnosed with skin cancer and have served in His majesty's Armed Forces, you may well qualify for a lump sum payment or regular pension, if it is believed that the tumour has developed as a result of sun exposure during your period of service.
Do you look after someone? Click here to be directed to our carer page.
Carers UK estimate that there are around 6.5 million carers in the UK, meaning carers represent 10% of the UK population. This includes around 700,000 young carers (aged 17 or below).
A carer is a person of any age (including children) who provides unpaid support to a partner, relative, friend or neighbour who couldn’t cope without their help. This could be due to old age, frailty, disability, a serious health condition, mental ill health or substance misuse. Parents of children who are disabled or who have a serious health condition are also considered to be carers.
Children's Health Matters
STREP A GUIDANCE
There are lots of viruses circulating that cause sore throats, colds and coughs, and these should resolve without medical intervention. Occasionally however, children can develop a bacterial infection on top of a viral one and that can make them more unwell.
Sore throat, headache and fever, along with a fine pinkish or red body rash with a sandpapery feel. On darker skin, the rash can be more difficult to detect visually, but wil have a sandpapery feel.
Parents are being told to contact NHS 111 or their GP IF their child is getting worse, if feeding or eating much less than normal or has had a dry nappy for 12 hours or more, or shows other signs of dehydration.
Parents should also seek help if tgheir baby is under 3 months and has a temperature of 38c, or is older than 3 months and had a temperature of 39c or higher. Other red flags are if the child is very tired or irritable.
Parents should call 999 or go to A&E if a child is having difficulty breathing.
Get the right treatment, by the right person, at the right time. NHS Choices Conditions & Treatments
Help and support for patients waiting for a hospital appointment or operation
The My Planned Care website supports people waiting for a hospital appointment, operation or treatment, and gives them advice and support while they wait. This includes access to average waiting times at their hospital and other useful advice and local services.
Patients can check the website of their allocated hospital for any information they may need before contacting their hospital or GP practice. Carers, friends, relatives and NHS teams can also see this information and, if needed, help guide people through the detail.
The site is easy-to-use and updated weekly with other advice and information on how to manage pain, keeping healthy, looking after their mental health, accessing financial help and other local support services. The site can also help people to prepare for their appointment or operation, including practical suggestions about how to manage symptoms and help prevent these from getting worse.
Queensway Surgery has a legal duty to explain how we use any personal information we collect about you, as a registered patient, at the practice. Staff at this practice maintain records about your health and the treatment you receive in electronic and paper format. You can view our Privicy Policy & GDPR Here
We also now use Text messaging as another communication method. Please read our policy on using SMS. Text Messaging
General Practice Data for Planning and Research (GPDPR)
Please be aware, from 1 September 2021, anonymised patient data will be extracted from GP records to support health and care planning and research in England, which will help find better treatments and improve patient outcomes. This national initiative is known as General Practice Data for Planning and Research (GDPDR). Please follow the links for further information: http://digital.nhs.uk/data-and-information/data-collections-and-data-sets/data-collections/general-practice-data-for-planning-and-research
TO ALL PATIENTS REGISTERED AT QUEENSWAY SURGERY
Queensway Surgery will no longer accept prescription requests through any pharmacy.
This includes blister packed medication.
How do I request my medication?
Download and use the NHS App to order prescriptions. Please ask reception if you need assistance.
Go online at www.queenswaysurgery.co.uk and click on the box “contact us online.”
Hand delivers to Queensway in the postbox or reception inside the premises or through the letterbox outside when closed.
Housebound only patients can call the surgery.
With your consent ask relatives to complete a proxy form to request on your behalf and order your requests online.
Where patients are unable to request medication and they do not have relatives or carers to request, the surgery will raise a safeguarding alert with the local team. In these circumstances, please contact the surgery directly.
Why are we changing how to request?
We have in recent months noticed a huge increase in the number of discrepancies and delays when requests are made via the pharmacies, causing distress, confusion and delay for you, the patient. We feel that by patients taking control of their medication and liaising directly with the surgery, we will reduce this confusion and distress.
We thank you for helping us to help you.