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IMPORTANT NOTICE - QUEENSWAY CARPARK
It with much regret The Queensway Surgery Car Park will permanently close to patients from 6th November 2023 on Health & Safety grounds. We have in the past two years seen the car park being overused by commuters, people who live locally, people who just want to go shopping and employees of other nearby businesses. There has been no way to manoeuvre once a car has entered and found no space to park and other cars double parking. This results in cars being hit by other cars. We opened the Coleman St entrance open to alleviate the situation, but that made matters worse with people using the car park as a cut through and driving through at speed with near misses involving both staff and patients along with several altercations leading to verbal/physical abuse.
Clinicians arriving for work or returning from home visits almost always have nowhere to park. Two of the staff have had their cars stolen in the past few months.
In making this decision we did take into account how this might effect our less mobile or disabled patients. The nearest point of the Short Street car park is actually marginally closer to the Queensway Surgery front door than the nearest point of the Queensway Surgery car park and there is a Pelican Crossing for safety. The Short Street car park is usually fairly empty but even if that is full there is plenty of other public parking in the vicinity for the able bodied patients.
We are sorry for any inconvenience this may cause but doing nothing was no longer an option.
Contact us ONLINE
This is an e-consultation service and will be read by a member of the team within 5 working days and a response sent back to you ASAP thereafter. If you actually want to speak or see a clinician then instead of this service, please speak to reception on 01702 463333
If you are seriously unwell, call 111 or 999
Download the latest NHS App update.
he NHS App has been redesigned to make it simpler and easier to access NHS services.
Some items have moved within the App, but all the health services you need are still available. Your settings will remain the same before and after the update too.
The new, user-friendly version of the NHS App will start to be available from December 11th, making it easier to:
- order repeat prescriptions
- book appointments
- access 111 Online
- view your GP record
- and much more…
Need some help using the NHS App? Use the in-app Help feature or visit nhs.uk/nhs-app for guidance.
Who can have the flu vaccine?
The flu vaccine is given free on the NHS to adults who:
are 65 and over (including those who will be 65 by 31 March 2024)
have certain health conditions
are pregnant
are in long-stay residential care
receive a carer's allowance, or are the main carer for an older or disabled person who may be at risk if you get sick
live with someone who is more likely to get a severe infection due to a weakened immune system, such as someone living with HIV, someone who has had a transplant, or is having certain treatments for cancer, lupus or rheumatoid arthritis

Vision & Values
Vision
To provide the best possible outcomes for our patients in a safe, welcoming, and all-inclusive environment with clinicians and staff that are approachable, respectful, and patient-centred.
Values
Caring Fair Innovative Diverse Accountability Empower
Strategy & Values
We are accountable – we are open and transparent to the people who use our service, and we ensure we take responsibility for our actions.
We are fair - We are consistent in the way we deal with people, both patients and staff, we act courteously, show consideration, compassion and understanding valuing each person as an individual.
We are innovative – We constantly review the service we provide and improve it when and where possible. We use all available resources, including technology to improve the services we provide to patients.
We are caring – patients and their best interests are at the heart of all we do.
We empower – to continually educate & promote healthy lifestyles and behaviours whilst engaging patients in supporting their own care and participating in shared decision making.
We are diverse – We are a cosmopolitan surgery with a diverse workforce which provides us with a wealth of knowledge, variety of perspectives and a better understanding of our community.
Welcome to Queensway Surgery
With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need.
As well as specific practice details such as opening hours, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Visit us on FACEBOOK
Contact Queensway Surgery
Click Here for Online Contact FORM
Prescriptions Email
scripts.f81081@nhs.net
General Email
f81081.queenswaysurgery@nhs.net
Telephone
01702 463333
Have Your Say
NHS Friends and Family
Skin cancer & War Pensions
If you have been diagnosed with skin cancer and have served in His majesty's Armed Forces, you may well qualify for a lump sum payment or regular pension, if it is believed that the tumour has developed as a result of sun exposure during your period of service.
Do you look after someone? Click here to be directed to our carer page.
Carers UK estimate that there are around 6.5 million carers in the UK, meaning carers represent 10% of the UK population. This includes around 700,000 young carers (aged 17 or below).
A carer is a person of any age (including children) who provides unpaid support to a partner, relative, friend or neighbour who couldn’t cope without their help. This could be due to old age, frailty, disability, a serious health condition, mental ill health or substance misuse. Parents of children who are disabled or who have a serious health condition are also considered to be carers.
Help and support for patients waiting for a hospital appointment or operation
The My Planned Care website supports people waiting for a hospital appointment, operation or treatment, and gives them advice and support while they wait. This includes access to average waiting times at their hospital and other useful advice and local services.
Patients can check the website of their allocated hospital for any information they may need before contacting their hospital or GP practice. Carers, friends, relatives and NHS teams can also see this information and, if needed, help guide people through the detail.
The site is easy-to-use and updated weekly with other advice and information on how to manage pain, keeping healthy, looking after their mental health, accessing financial help and other local support services. The site can also help people to prepare for their appointment or operation, including practical suggestions about how to manage symptoms and help prevent these from getting worse.

Your Information
Queensway Surgery has a legal duty to explain how we use any personal information we collect about you, as a registered patient, at the practice. Staff at this practice maintain records about your health and the treatment you receive in electronic and paper format. You can view our Privicy Policy & GDPR Here
We also now use Text messaging as another communication method. Please read our policy on using SMS. Text Messaging
General Practice Data for Planning and Research (GPDPR)
Please be aware, from 1 September 2021, anonymised patient data will be extracted from GP records to support health and care planning and research in England, which will help find better treatments and improve patient outcomes. This national initiative is known as General Practice Data for Planning and Research (GDPDR). Please follow the links for further information: http://digital.nhs.uk/data-and-information/data-collections-and-data-sets/data-collections/general-practice-data-for-planning-and-research
TO ALL PATIENTS REGISTERED AT QUEENSWAY SURGERY
Queensway Surgery will no longer accept prescription requests through any pharmacy.
This includes blister packed medication.
How do I request my medication?
Download and use the NHS App to order prescriptions. Please ask reception if you need assistance.
Go online at www.queenswaysurgery.co.uk and click on the box “contact us online.”
Hand delivers to Queensway in the postbox or reception inside the premises or through the letterbox outside when closed.
Housebound only patients can call the surgery.
With your consent ask relatives to complete a proxy form to request on your behalf and order your requests online.
Where patients are unable to request medication and they do not have relatives or carers to request, the surgery will raise a safeguarding alert with the local team. In these circumstances, please contact the surgery directly.
Why are we changing how to request?
We have in recent months noticed a huge increase in the number of discrepancies and delays when requests are made via the pharmacies, causing distress, confusion and delay for you, the patient. We feel that by patients taking control of their medication and liaising directly with the surgery, we will reduce this confusion and distress.
We thank you for helping us to help you.