Have you got a non-urgent query?
You can contact us about a medical, administrative or prescription issue by clicking here Contact us Online
Answer a few short questions and we will get back to you within 2 working days. Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during Opening Hours. The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays. They will not be read Monday-Friday between the hours of 1800 - 0900. Please contact 111 during out of hours or 999 if this is an emergency.
Friday 9th April
COVID Vaccination Guidance
We are currently nearing the conclusion of the second Pfizer vaccination for patients over 80.
We are also now starting to book the second Oxford Astra Zeneca Vaccine for the 50 to 80 year old patients starting with the 75 to 80 year olds and working our way down through the age groups. We will also be including patients under 50 who are extremely clinically vulnerable.
For the first vaccination for patients under the age of 50 we await NHS England guidance.
We are running a special program for care home and housebound patients.
EXTREMELY IMPORTANT - VACCINE CLINIC LOCATIONS.
If you have mobility issues and are being taken for your vaccine by a friend, relative or even driving yourself you MUST go to our SAXON HALL venue which has lots of parking and facilities for the frail elderly, wheelchair users etc.
The Belle Vue Baptist Church has no parking outside so drop off and pick up for patients in the large number that will be vaccinated on the day is impossible, especially given the 15 minutes of supervision required after the vaccine.
Belle Vue is suitable for patients who can walk there or access via public transport.
Even if Belle Vue is closer getting your vaccine at Saxon Hall will be a much better experience for frail elderly patients and probably be quicker.
When we did the first vaccine for the over 80's at Belle Vue we came within a whisker of being closed down by the police due to the traffic congestion the clinics were causing. If that happens we will waste the vaccines and we don't know when we are getting more of the Pfizer vaccines after this delivery.
PLEASE SUPPORT US BY FOLLOWING THESE GUIDELINES. WE WANT THIS TO WORK AS SMOOTHLY AS IT POSSIBLY CAN.
THANK YOU IN ADVANCE FOR YOUR CO-OPERATION
Our two vaccination venues:-
Saxon Hall, Aviation Way, Southend-on-Sea, SS2 6UN
This is a big facility with a large car park which is suitable for vaccinating patients in large numbers. Patients with their own transport, or transport from family or friends, you will be directed to this venue. Please note that it does not have good public transport links.
Belle Vue Baptist Church, Belle Vue Avenue, Southend-On-Sea, SS1 2QZ
This is on the corner of Southchurch Road and Belle Vue Avenue. For those of you familiar with the area it is next to the Tesco Garage.
This facility will be best if you don't have your own transport and it has great public transport links. It has virtually no parking facilities but there is free station parking at the southern end of Belle Vue Avenue about 150 yards from the church so drop off and pick up is possible. If you live within easy walking distance of Belle Vue Baptist Church you may also ask have your vaccine there.
Please note that there have been occasions at early vaccine sites where delivery has been late. We will do our best to mitigate for this but please understand that this is out of our control.
I will update this website as we get more information
Please bear with us.
Andrew Metcalf, Practice Manager, The Queensway Surgery
COVID Vaccination Program
The way that the vaccine program is being organised is that groups of surgeries are working together (otherwise known as Primary Care Networks or PCN’s) in order to deliver the required 975 vaccines over a 3.5 day period. Some of the PCN’s have been selected as test sites to test the system out for flaws and it is these sites where patients are starting to get vaccines. The vast majority of surgeries or PCN’s will be starting there vaccine programs in the new year. To vaccinate all over 80’s in the entire Southend area would require a mass vaccination site and not a GP Surgery network. However the complex rules about transporting and storing the vaccine, which has been heavily featured in the news, does not help with the delivery of the program. I understand that the local pilot sites are Leigh and Rochford so the patients that have already been vaccinated are probably patients of practices in that area. I understand that the Westcliff group of practices also started at the weekend.
Under normal circumstances I am sure that Queensway, and the group of practices we will be working with, would have put themselves forward as a test site but since we are operating out of Portakabins and small venues since the fire it has not been possible to deliver the service whilst maintaining appropriate social distancing.
Plans for our own vaccinations are on course and we have identified two venues, one large venue with lots of parking where the majority of the vaccines will be performed, and another local venue for those who do not have their own transport.
The local Clinical Commissioning Group confirmed that they are issuing press releases and social media to keep patients informed of the vaccination program so it may be worth keeping an eye on that.
In the meantime I am happy to try and answer questions. Queensway (and its partner practices) will be working flat out to make sure we get the vaccine to our patients at the earliest opportunity.
I hope this makes the situation clear.
The surgery has now re-established the telephone line and you can now call us on our original number
Patient can also email firstname.lastname@example.org. Please use this for all non-urgent enquiries to help keep the phone lines free. We aim to respond within 48 hours,
DUE TO THE CURRENT COVID RESTRICTIONS WE WOULD REMIND PATIENTS NOT TO TURN UP AT THE SURGERY WITHOUT AN APPOINTMENT AS WE HAVE LIMITED WAITING ROOM SPACE. PATIENTS MUST CONTACT THE SURGERY VIA THE PHONE NUMBER TO ARRANGE AN APPOINTMENT.
We would like to thank patients for their patience whilst we get normal services re-instated.
With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Our list is OPEN! You can download the forms you need to register with is here:
Please bring both completed forms along with some photographic ID to the Reception desk and we will be happy to register you.
Register for Online Appointment Booking/Repeat Prescription Requests
We currently offer the facility to book appointments and to order repeat prescriptions electronically. You will need to come into the Surgery with photo identification (driver's licence or passport) and we will arrange for your access to be provided for these services.
Further information can be accessed via the link which follows:
Access & Parking
Access is easy - a lift is available to the upper floor and a wheelchair is available for your use. A disabled toilet is also available. Car parking is available for patients while in surgery only. A park-and-pay car park is available in Short Street.
(Site updated 09/04/2021)