Queensway Surgery

Emergency Visits

To speak to NHS Direct for medical advice please ring 0845 46 47.

Telephone 0845 850 2783 for medical emergencies when the surgery is closed.

You may also attend the local "Walk-In Centre", situated in Pantile Avenue, Southend, when the surgery is closed.

Details of all Medical Services in the area are available from South East Essex Primary Care Trust, Phoenix Court, Christopher Martin Road, Basildon, Essex SS14 3HG, telephone number 01268 705000.

Disabled Access

Access is easy - a lift is available to the upper floor. A wheelchair is available for your use. A disabled toilet is available.

Car Parking

Car parking is available for patients while in surgery only. A park-and-pay car park is available in Short Street.

Problems

We always try to provide the best services possible, but there may be times when you feel this has not happened. If you wish to tell us about a problem please telephone or write to our practice manager. We will try to address your concerns, provide you with an explanation and discuss any action that may be needed.

Data Protection Act And Confidentiality

The practice uses computers in many aspects of its day to day activities. The computer is also used during consultations as it enables us to keep your records up to date and helps to maintain an efficient register of all our patients. It is an invaluable tool in preventative medicine, screening and education. Patients' records are held on the computer in accordance with the guidelines of the Data Protection Act, the access to Medical Records Act and current Information Governance and Good Practice Guidelines.

Freedom Of Information – Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.

This scheme is available on request from the practice manager.