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Queensway and Family Health Care Surgeries

With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.



Our new computer system goes live on Saturday 3 December. Unfortunately there will be some temporary disruption to the booking of appointments as we will only be booking appointments up to one week in advance instead of the normal 4 weeks. In the weeks leading up to the roll out and for the first few weeks following go-live we will need your support to help us make a smooth transition.


We would like to say a big thank you for your support during this time. 

Flu Vaccinations from 14 September - Help protect yourself and your loved ones from Flu 

The free flu vaccination is offered to the following "at risk" groups:

  • Adults over 65 years of age
  • Those aged 6 months-65 years in clinical risk groups, for example patients with long term (chronic) or underlying conditions.
  • Pregnant women
  • All 2, 3 & 4 year olds (at these ages on 31 August 2016)
  • Those in long-stay residential care homes
  • Carers

Some children of primary school age will also be offered a flu vaccination at school.  

The Flu Monsters' Movie is a short animated film about the dangers of flu and the importance of getting vaccinated if you are in an at risk group. To view the film please click on the link which follows:


Please click on the link at the foot of the home page to participate in the practice survey.  Thank you.

Re-register for Online Appointment Booking/Repeat Prescription Requests (after 2 December)

We currently offer the facility to book appointments and to order repeat prescriptions electronically.  On 2 December we will be moving to a new clinical system and after this date all patients will need to re-register for their access to be arranged.  You will need to come into the Surgery with photo identification (driver's licence or passport) and we will arrange for your access to be provided for these services.

Telephone Triage

We have recently reduced our use of telephone triage at the Queensway Surgery. As with many practices in the area, due to problems with GP recruitment, we have had to cut back on the sessions available.  Details on the service follows below:

So what is telephone triage?

This is a system in which a doctor calls a patient back when the patient is requesting an appointment. The doctor will then discuss the medical problem with the patient and either resolve the issue over the telephone, where possible, or offer an appointment, often within 2 working days. Many patients require only telephone advice for conditions such as advice on medication or simple medical conditions and do not require a physical examination. The system ensures that patients who fall into these categories are dealt with very quickly and conveniently.  After an assessment of the case by the doctor, any patients requiring a physical examination are given an appointment.  If the case is urgent an appointment is made within one hour or within two working days for routine issues.  Please note that this service is in addition to offering routine "face to face" appointments.

We recently carried out an audit of all patients who used the new service for 5 mornings during the week beginning 8 June 2015.  Patients who used the service were on the whole happy with the service and I hope you will take the time to view the results which follow:  Doctor Telephone Call Back Audit

Access & Parking

Parking at Queensway Access is easy - a lift is available to the upper floor and a wheelchair is available for your use. A disabled toilet is also available.  Car parking is available for patients while in surgery only. A park-and-pay car park is available in Short Street.

Parking at Family Healthcare Surgery: There is parking behind the Family Healthcare Surgery but the access road is not owned by the Practice and is in a bad state of repair. We cannot take responsibility for any problems or damage caused by the state of this access and would advise alternative parking i.e. the pay and park opposite the Surgery.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

(Site updated 29/11/2016)
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