With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Online Appointment Booking/Repeat Prescription Requests
We are delighted to be able to offer online appointment booking with effect from 30 March 2015. In addition patients will be able to request their repeat prescriptions electronically. To register you will need to come into the Surgery with photo identification (driver's licence or passport) and we will arrange for your access to be provided for these services.
CQC Inspection - November 2014
A CQC inspection was carried out on 11 November 2014 and following the inspection the Queensway Surgery has received an overall rating of "Good" with the following ratings:
Are services safe? Good
Are services effective? Good
Are services caring? Good
Are services responsive to people's needs? Good
Are services well-led? Good
Please see ratings posters attached .Queensway_summary_ratings_poster_A4_-_April_15.pdf Queensway_-_detailed_ratings_poster_A4_-_April_2015.pdf
We have recently introduced a telephone triage system at the Queensway Surgery in order to deal more effectively with our patients' needs and demands. As with many practices in the area, due to problems with GP recruitment, we found our waiting times were getting longer and longer and we decided to take some direct action in order to reduce this.
So what is telephone triage?
This is a system in which a doctor calls a patient back when the patient is requesting an appointment. The doctor will then discuss the medical problem with the patient and either resolve the issue over the telephone, where possible, or offer an appointment, often within 2 working days. Many patients require only telephone advice for conditions such as advice on medication or simple medical conditions and do not require a physical examination. The system ensures that patients who fall into these categories are dealt with very quickly and conveniently. After an assessment of the case by the doctor, any patients requiring a physical examination are given an appointment. If the case is urgent an appointment is made within one hour or within two working days for routine issues.
The Practice's Online Booklet has now been updated and this can be viewed at www.practicebooklet.co.uk/queen
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
Access & Parking
Parking at Queensway: Access is easy - a lift is available to the upper floor and a wheelchair is available for your use. A disabled toilet is also available. Car parking is available for patients while in surgery only. A park-and-pay car park is available in Short Street.
Parking at Family Healthcare Surgery: There is parking behind the Family Healthcare Surgery but the access road is not owned by the Practice and is in a bad state of repair. We cannot take responsibility for any problems or damage caused by the state of this access and would advise alternative parking i.e. the pay and park opposite the Surgery.
Ebola virus disease: an overview
A person infected with Ebola virus will typically develop a fever, headache, joint and muscle pain, sore throat, and intense muscle weakness.
These symptoms start suddenly, between 2 and 21 days after becoming infected, but usually after 5-7 days.
If you feel unwell with the above symptoms within 21 days of coming back from Guinea, Liberia or Sierra Leone, please do not come to the surgery. You should stay at home and immediately telephone 111 or 999 and explain that you have recently visited West Africa.
Further information can be accessed via this link:
(Site updated 02/07/2015)