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Queensway and Family Health Care Surgeries

With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.



Our new computer system went live on 3 December. Unfortunately there has resulted in a temporary disruption to the booking of appointments and processing of prescriptions  following go-live.


We would like to apologise for any inconvenience and thank you for your support during this time. 

Urgent on the day appointments - 28 December 2016

We will be offering urgent on the day appointments to patients on Wednesday 28 December 2016. This is in addition to the normal range of appointments/emergency appointments we offer at Queensway Surgery.

Flu Vaccinations - please book your appointment as soon as possible 

The free flu vaccination is offered to the following "at risk" groups:

  • Adults over 65 years of age
  • Those aged 6 months-65 years in clinical risk groups, for example patients with long term (chronic) or underlying conditions.
  • Pregnant women
  • All 2, 3 & 4 year olds (at these ages on 31 August 2016)
  • Those in long-stay residential care homes
  • Carers

Some children of primary school age will also be offered a flu vaccination at school.  

The Flu Monsters' Movie is a short animated film about the dangers of flu and the importance of getting vaccinated if you are in an at risk group. To view the film please click on the link which follows:

Re-register for Online Appointment Booking/Repeat Prescription Requests (after 2 December)

We currently offer the facility to book appointments and to order repeat prescriptions electronically.  On 2 December we moved to a new clinical system and after this date all patients will need to re-register for their access to be arranged.  You will need to come into the Surgery with photo identification (driver's licence or passport) and we will arrange for your access to be provided for these services.

Access & Parking

Parking at Queensway Access is easy - a lift is available to the upper floor and a wheelchair is available for your use. A disabled toilet is also available.  Car parking is available for patients while in surgery only. A park-and-pay car park is available in Short Street.

Parking at Family Healthcare Surgery: There is parking behind the Family Healthcare Surgery but the access road is not owned by the Practice and is in a bad state of repair. We cannot take responsibility for any problems or damage caused by the state of this access and would advise alternative parking i.e. the pay and park opposite the Surgery.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

(Site updated 20/12/2016)
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