With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
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Online Appointment Booking/Repeat Prescription Requests
We are delighted to be able to offer online appointment booking with effect from 30 March 2015. In addition patients will be able to request their repeat prescriptions electronically. To register you will need to come into the Surgery with photo identification (driver's licence or passport) and we will arrange for your access to be provided for these services.
We have recently introduced a telephone triage system at the Queensway Surgery in order to deal more effectively with our patients' needs and demands. As with many practices in the area, due to problems with GP recruitment, we found our waiting times were getting longer and longer and we decided to take some direct action in order to reduce this.
So what is telephone triage?
This is a system in which a doctor calls a patient back when the patient is requesting an appointment. The doctor will then discuss the medical problem with the patient and either resolve the issue over the telephone, where possible, or offer an appointment, often within 2 working days. Many patients require only telephone advice for conditions such as advice on medication or simple medical conditions and do not require a physical examination. The system ensures that patients who fall into these categories are dealt with very quickly and conveniently. After an assessment of the case by the doctor, any patients requiring a physical examination are given an appointment. If the case is urgent an appointment is made within one hour or within two working days for routine issues. Please note that this service is in addition to offering routine "face to face" appointments.
We recently carried out an audit of all patients who used the new service for 5 mornings during the week beginning 8 June 2015. Patients who used the service were on the whole happy with the service and I hope you will take the time to view the results which follow: Doctor Telephone Call Back Audit
Access & Parking
Parking at Queensway: Access is easy - a lift is available to the upper floor and a wheelchair is available for your use. A disabled toilet is also available. Car parking is available for patients while in surgery only. A park-and-pay car park is available in Short Street.
Parking at Family Healthcare Surgery: There is parking behind the Family Healthcare Surgery but the access road is not owned by the Practice and is in a bad state of repair. We cannot take responsibility for any problems or damage caused by the state of this access and would advise alternative parking i.e. the pay and park opposite the Surgery.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
(Site updated 13/04/2016)